Can I change or cancel my subscription any time?
Yes, you can change or cancel all ongoing services at any time.
You can change your subscription to a larger or smaller package (i.e. number of allowed clients) any time. If you upgrade to a larger number of clients then you will be billed the prorated difference for the current month and gain access to the higher level immediately, and you will then be billed the new, higher price starting with the following month's subscription payment. If you downgrade to a smaller number of clients then you will keep access to your current number of clients until the end of the current subscription period and be billed the new, lower price starting with the following month's subscription payment.
If you would like to completely cancel your subscription then we keep it fair and simple so the cancellation notice is just 72 hours and takes effect at the end of the billing period. For example, if you have a service that renews on the 30th of each month and you were to cancel it on June 26th then the cancellation would take effect on June 30th; if you were to cancel it on June 27th then the cancellation would take effect on July 30th.
If you're not sure whether you want to use Pono or not then try the free 30 day trial now and see what you think!
Please contact us any time with any questions.