What if I need more support?
We want you to get the absolute most out of your new Pono system, and if you need some help getting things set up then we're more than happy to help. We offer an assisted setup which will start with a quick video chat to talk about what you want to set up (or just emails if you prefer). We'll then give suggestions and recommendations as to the best way to get everything set up, we'll answer all of your questions, and we'll point you in the right direction to exactly which parts of the system you need to look at and which instructional videos you need to watch. The idea here is that you are setting things up yourself — because in doing so you are learning how to use the system and gaining full control over everything so that you can manage your entire website and mobile app yourself. But we're here for you, you can email any time that you have questions and if you find that you are getting stuck then we'll do a second video call and go through anything that you need help with together.
For most businesses the online documentation and video guides in our support center are enough. And for most others, unless you have a complex workflow or a very large number of coaches and clients, this assisted setup during your first month is enough to get you perfectly set up. We also offer one-off video support chats that you can book any time. And if you feel that you need more then we can provide whatever level of individual support that you need.
Please contact us any time with any questions.