What does "active clients" mean?
The "unlimited" Pono package places no limits whatsoever on how many clients you can have. The other packages have a client limit — for example 50 active clients, or 100 active clients.
By "active" we mean clients who you are currently working with and who have an active program. Let's say, for example, that you are selling 3 month coaching packages. When a client signs up, a three month program will be created and during that time the client is "active", i.e. they have an active program. At the end of the three months, if the client decides to keep working with you then you can extend the program and they will remain active, but if they do not then they will no longer have an active program. You will still be able to see their previous history, and if you want then you can still let them sign in on your website and mobile app too, but if they sign in then they will only be able to see their previous data, they will not be able to send you any messages or chats or submit any new check-ins etc as they will not be in active coaching.
If you hit your limit — for example, you have a package for 100 clients and your one hundredth active client starts a program — then everything will continue working but new client programs will not be activated until you either upgrade your subscription or until some existing client programs end.
Please contact us any time with any questions.